Returns Policy

The return of the products will be done at the customer's expense, using any courier service he wants.

If for any reason you choose to refuse receiving the parcel, the cost of the transport will be borne by you. Including if you benefited from free transport conditions.

The conditions for accepting the return are that the products are in the same condition in which they were delivered (not to be damaged, not to show signs of use, to have all the labels intact, not to be unsealed where applicable).

Due to the delicate nature of the products sold, we reserve the right to refuse any returned product that cannot be resold as new, as it may endanger the health of the buyers.
WOW SKIN ALIVOS SRL will refund the value of the products ordered within 30 days at most from the date of written termination of the contract. The returned amount, as well as the return conditions, do not include transport costs. If you benefited from free shipping, the shipping costs incurred by wowskin.ro will be deducted from the refund.

You can return the purchased products within 30 of calendar days after receiving the package, without citing a reason and without incurring other costs than those of delivery. Your money will be refunded in no more than 30 calendar days after the return is confirmed.

RETURN FORM

To start the return process, please fill in the details and no. of the order in the contact form, on the website below, including the reason why you want to return the purchased products. You can see the order details in your account. You will be contacted as soon as possible by email or phone.